Callback Services

Solutions to Drive Acquisition of Customers

ITSPs have the ability to operate four types of callback solutions when using Active SoftSwitch and this allows users to initiate long-distance phone calls using a range of origination methods, thereby offering a fine alternative to outgoing long-distance call charges.

Who is it for?

• Web portals with speech-enabled functionalities
• Telecoms enterprises and other service providers who are interested in providing callback services to a variety of key target populations.
• ITSPS in countries that have a state-run monopolistic telecom, who are looking to gain some proceeds from callback services.
• Companies in search for extending the outreach of their online presentation through letting users connect to sales or any other agents with just a click of a button.
• Service providers who already offer both post-paid and prepaid calling card services via an interchanged circuit network.
  Advantages
• Infinite license
• An online interface for the accounts of end users
• Simplified integration with current VoIP wholesaler infrastructure
• Open source for the integration into the website/back office of business associates
• Billing is aided by the vital power of A S Porta One Billing Capability
• Compatible with all H.323 or SIP carriers or terminating gateways.

1.Web Callback

Web callback enables users to initiate a telephone call through the completion and submission of a filled form on a website. The submitted info is processed by A S Web Callback and the user is then connected with the desired call recipient. There are four available pre-set options:
Hosted: Used for connection with an individual who has provided a phone number via a web-based form with another predefined phone number. For instance, callback integrated into your company’s website gill enable visitors to connect to an agent of the company.
Simple: Quite similar to hosted but the user also has to provide his/her current account number. This becomes useful of for instance, you only want to allow registered users to initiate a callback session.
Extended: This is designed for the connection of end users to any phone number that they desire. This option is quite similar to the Simple option apart from the fact that the users have to provide the phone number that they want to be connected to.
Handover: This alternative expedites transfer to a random TCL IVR app that has a service logic that is user-defined, for instance a debit card.

How Does It Work?

The user gains access to an internet site and inputs a phone number in an online form together with other optional details. The user is then authorized by the A S Callback script and either calls the number that the user entered or a pre-defined telephone number. Once the destination party answers, the system calls the web Callback end user at either the number that was specified by the user or a pre-defined telephone number.

Alternatively, voice prompts that are produced by an IVR that runs on the Cisco getaway can be played to both parties. In case the user is using a modem to connect to the internet, a time interval (e.g. 2 minutes) can be set enabling the user to disconnect.

Main Features

• IVR support
• Infinite callback sessions
• Compatible with majority of the existing carriers of VoIP (SIP or H323)

2.SMS Callback

The SMS Callback service of Active SoftSwitch enables GSM mobile phone users to initiate long-distance phone calls just by sending an SMS to a Callback module of A S that is connected with a third-party GSM getaway.

How Does It Work?

The end user sends an SMS that contains a destination number together with some other optional info. The SMS is either delivered to the GSM gateway of the service provider of the user or directly delivered to a GSM device that is connected to the A S callback server. In the former case, the service provider notifies the A S callback server of the new inbound SMS through an API.
The end user may be verified either by the credentials that the SMS contains or by his/her cell phone number. After the recipient party answers the call, the system calls the SMS callback end user at either a phone number that the user specified or an initially defined telephone number.

Alternatively, voice prompts produced by an IVR that runs on the Cisco getaway cab be played to both parties. The SMS may consist of some specific service command words such as ‘balance’ for instance, in order for the system to respond by sending an SMS that has the information that is requested.

3.Email Callback

The Email Callback service of Active SoftSwitch enables users to connect to the internet to initiate phone calls by just sending an electronic mail message to an Email Callback app.

How Does It Work?

The user sends an email message which contains a destination number and some optional info. The caller is then authenticated either by the credentials that the email contains or by his/her email address. After the recipient answers the phone call, the system calls the web callback user on either a phone number that the user specified or a pre-defined number.
Alternatively, voice prompts produced by an IVR that runs on the Cisco getaway cab be played to both parties.

4.ANI Callback

The ANI Callback service of Active SoftSwitch enables phone users to make long-distance phone calls by calling a Cisco getaway that authenticates the end user by his/her ANI (phone number) and connects him/her to the recipient user.

The end user makes a call to an international or local phone number (Cisco getaway) and hangs up. The script disconnects the phone call without picking up so that the end user isn’t billed for the call. The phone number of the end user is used to authenticate him/her. Cisco then calls back, providing the user with a dial tone, recovering the already dialled number and then a VoIP call is established with the recipient party through a third party VoIP reseller getaway.

Alternatively, voice prompts that are produced by an IVR that runs on the Cisco getaway can be played to both parties.