Cloud Phone System for Your Business

Freephone numbers
Give your business instant credibility and provide them with a freephone number to call, increase your brand recognition. Choose from 0800, 0300 or 0808 freephone numbers.

Local numbers
Establish a local presence with over 2760 available area codes. Work from home or in a single town but have national presence with different area code numbers all directed to the one office.

Non-geo numbers
Sipdesk can provide you with non-geographic numbers such as 0843, 0844, 0845, 0870, or 0871. These numbers can be configured to point to your hosted business phone system

International numbers
International numbers let you create local presence in selected countries, we provide numbers for 72 countries, 2897 area codes worldwide.

User extensions

Local extensions: Located/registered on the same network as the server, the types of local extensions available include Bluetooth, ISDN, wireless, IP phone, fax, and more.

Remote extensions: Located/registered outside the network on which the system is operating, remote extensions – currently just IP phones and Softphones – share the features and functionality of local extensions.

Call monitor

Permission-based call monitoring enables authorised users to listen in and monitor calls in real time.

Music on hold

Managing the hold music callers hear can be carried out by web browser, with the option to categorise music into directories, ready to use by all users, queues, and auto-attendants.

Ring groups

By assigning a selection of extension numbers into one group, all calls placed to this group will result in all extensions ringing.

BLF parking slot monitoring

By monitoring calls, any ‘parked’ communications will be highlighted on the phone’s busy lamp field (BLF).

Follow me

Select one or more numbers to be dialled in order for a caller to be connected to the extension

Group hunt

Enables a number of extensions to ring at the same time, thereby ensuring any of these extensions can pick up the call.

Do not disturb

Divert all calls to voicemail or redirect to another number during a specific period decided by the user.

Caller ID

Select whether to send or withhold caller identification when making a telephone call.

Last caller

Identify the last number that called on a particular line.

Call pickup

Pick up ringing calls from any line in a particular group.

Call filters and blocking

Filter or block incoming calls based on specific rules, such as numbers that are anonymous or from telemarketing companies.

Speed dial

Speed dial is operated with the *130 access code. By dialing *130XX (with XX representing a two-digit speed dial code), you will dial an extension with that code.

Delete recordings

The delete recordings application enables users to access recorded messages via Self Care: CDR. Simply log in to Self Care, navigate to CDR, and select Advanced: Delete Recordings.

Listen to recordings

Accessed via Self Care: CDR, users are able to navigate to CDR and select the Listen button. The selected call recording will be downloaded to a local file where it can be played.

Call monitoring

Call monitoring enables users to monitor calls in real time, simply by dialing *199 followed by the desired extension number to be monitored.

Phone callback

This feature lets you call the PBXware system direct, which identifies you by caller ID, and then hang up the call. It will then call you back on the number provided on the phone callback list.

Personal IVR

Caller:when making a call into the Personal IVR, a caller will be given the option of connecting or leaving a voicemail. If connected, the caller will be asked for identification, followed by ringing. If selecting voicemail, the caller will be redirected to voicemail immediately.
Agent: once a call has been answered, the agent will hear the name of the caller and be presented with the options to connect to the call, forward to another extension, or divert to voicemail.

Pause/un-pause call recording

Use the *9 access code to pause the recording of outbound calls.

Operator/exit digit

Exit digit enables callers to leave the voicemail system when leaving a message. Upon selection, the caller will be transferred to the system destination set by the user.

Timezones support

Remote users can change their timezone, resulting in accurate information on the time messages where left.

Additional features

• Operation scheduling – incoming calls can be sent to specific services according to date and time
• Direct dialling – to user extensions
• Ring options – following selection, users can hear ringing, music, hold, or silence
• Rings to answer – set the number of rings before IVR connects
• Account access only – enables users to access a specific account number before continuing
• On/off status – bypass IVR and direct callers to an operator simply by switching off the service
• Custom greetings – upload customised message via web browser

VoIP service

Make and receive calls from anywhere internet is available

Caller ID

Select whether to send or withhold caller identification when making a telephone call.

Sipdesk supplies all leading brands of desk phones and accessories visit our shop. Learn more

Conference phones

Sipdesk supplies all leading brands of conference phones, visit our shop. Learn more

Analogue adapters

Connect your standard analogue device to your Sipdesk VoIP services using our ATA devices.

Desktop app

Use our Desktop and phone app while you are on the go, with extensive phone features including, voice, fax, voicemail, conferencing, online meetings and chat. Learn more

outCALL

With MS Outlook integration, outCALL monitors all incoming calls and displays contact details.

• Place calls from address book, email message, or contacts
• Caller ID
• Automatic display of contact details
• Integration with unlimited system extensions (SIP/IAX)
• Call history
• Real-time call notifications
• Automatic contacts data update
• Automatic application update notifications
• Clear debug information
• PBXware/SWITCHware integration
• Developer versions available
• Multilingual support
• OEM version available

Multiple Language

A PBXware graphical user interface (GUI) is available in English, French, German, and Spanish, with additional languages supported upon request.

Services Monitoring

An authorised PBXware user has the ability to set alarms under server properties. Monitor Interval (minutes) monitors itself for normal operation, restarting the server should it detect changes to its normal state. Regular Restart/Reload (hours), meanwhile, can be set to achieve and maintain system reliability.

System Backup

All system data files are backed up onto a directory on the server, making it easy to restore the system if required. The backup directory can also be mounted as another hard drive, tape, CD, etc.

Timezones Support

Remote users can change their timezone, resulting in accurate information on the time messages were left.

IVR Auto Attendants

Interactive Voice Response – or IVR – auto attendants deliver pre-recorded messages and enable callers to navigate touch-tone menus to connect them to the correct function.
PBXware supports standard (0-9), multi-digit (0-99), and PIN-based IVR types, including:

• Auto attendant
• Conference
• Directory
• Fax to email
• Queue
• Remote access
• User/extension
• Voicemail

Call forwarding

Call forwarding enables all incoming calls to be directed to a chosen number. This can be tailored depending on particular circumstances, with unconditional, line unavailable, on busy, and no answer options accommodated.

Instant recording

Provides the user with the ability to enter an activation code – *159 – during a call to initiate instant recording.

Call recording

All in and outbound calls can be set to record, simply by selecting ‘Record Calls = Yes’ in the user settings. Always check the legalities of call recording before using such a feature.

Presence panel

This desktop application enables real-time monitoring of other PBXware users and to make calls at the click of a mouse.

Call park

Call park enables a call to be parked while the user moves to another location where the call can be resumed.

Call screening

This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered based on whether they are anonymous or belong to specific caller or telemarketer.

Shared lines

Share one phone number across multiple phones. Answer calls from any phone.

Paging/Intercom

Supports the ability of one or more phones to answer calls automatically using their speakers.

Remote access

Mobile phone users can call the system on a direct-dial number in order to be called back. When the call is returned, the user is required to enter their PIN for authentication and can then dial any destination for which regular users have privilege.

Web call back

The web callback option sends a request via the internet to the PBXware system, calling the number matching the one set in the web callback list.

Online user directory

Enable/disable the appearance of a user’s extension in the directory.

Call logs

The system, during its normal operation, produces extensive CDR (call detail records). These CDRs are available for exporting in CSV format.

System operation times

Use the *401/*402 access codes to switch system level operation time to on and off.

Directory/BLF list

Through the directory function, you can add all the extension numbers you desire as contacts. When used in conjunction with a Busy Line Field (BLF) enabled phone, you can select the number from the directory that you wish to be monitored simply by using the BLF buttons.

Company/System directory

All compatible phones can be tailored to have a company directory appear on the phone directory.

PSTN/VoIP trunks

PBXware is afforded a number of industry standard PSTN/VoIP trunks, supporting T1/E1 PRI, BRI ISDN, POTS Analog, and VoIP (SIP, IAX) telecommunications services. Aside from physical and performance limitations of the PBX hardware in use, there are often no limits on the number of inbound and outbound lines per server.

Routing mode

For SMB installations, PBXware can be set to use standard dial plan routing, ideal for local, long distance, and international dialling. E164 routing, meanwhile, can be provided for real-time telephony billing.

Networking and branch support

Whether set by an authorised user or allocated automatically by PBXware, each server is assigned a number code enabling the creation of networks. Different servers are capable of joining a solitary network, meaning that calls are seamless whether accessing on a national or international basis. This is achieved by ensuring that the PBX numbering plan is unique to an organisation.

Encrypted SIP signalling

For added protection for SIP traffic snooping, encrypted SIP signalling provides secure, encrypted transport via SIP TLS.

Encrypted audio

Encrypted audio prevents the listening of an audio stream.

QoS Audio packets tagging

QoS audio packets tagging monitors the importance of data packets, thereby ensuring that those packets assigned high importance are delivered to their destination fast.

Voicemail

Assign user, group or time of day messaging

Voicemail-to-email

Receive your voicemails as emails, listen to them on the go.

Enhanced voicemail

Standard features included with enhanced voicemail include PIN protection, multiple mail folders, web interface for voicemail checking, voicemail forwarding, visual message waiting indicator, message waiting stutter dial tone, and more.

Voicemail groups

Send a message to a group of users by dialling a single number and leaving the message.

Unified messaging

Voicemail notifications sent by email, handset, pager and web.

Greetings

Use greetings to enhance your brand and image

CRM integration

Communicator has implemented native integration with all major CRM systems. It is designed to Use URL popup events (for inbound and outbound calls, on call answered, or ringing) which integrate with any 3rd party CRM system.

Outlook & Exchange integration

Sync Outlook and Exchange contacts with Communicator and make calls from Communicator directly or from Outlook interface using the integrated Outlook plugin. On inbound calls Outlook will display available information on contacts that is calling you.

Conferencing

Conferencing enables callers – wherever they may be located – to communicate as though talking face-to-face. Participants simply need to dial the conference number through local extension, PSTN, or VoIP, and by utilising an adequate internet or PSTN connection.

Conference permissions

Conference permissions can be tailored according to individual use or group use.

Monitoring conferences

Simply enter the *500 access code followed by a non-delimited list of conference numbers that you wish to monitor without participation. Should you wish to speak on one of the calls, enter ** and the conference number you’re already listen to. You can also reset the situation by typing *0.

Instant messaging server

In combination with a compatible Jabber client, PBXware enables an organisation to communicate through instant messaging, with phone and chat numbers remaining the same.

Simple & easy to use : Cloud based fax solution, very easy to use, just download our free software to your PC or Mac and you are ready to go. No need for complicated software or expensive hardware.

Private & Secure Connections : All faxes are sent directly to your email, ensuring confidentiality, security and privacy.

Save Money! : Switch to Fax2Email and save on your line rental cost.

Save time & increase productivity : Manage your faxes from your computer, save time on paper jams, toner replacements and lost faxes.

Available on desktop & dobile

Communicator is a Desktop & Mobile Unified Communications application designed to provide business users with a set of features and benefits capable of transforming your company communications system into a real powerhouse. It is available on Microsoft Windows, MAC OS, Ubuntu Linux, Google Android and Apple iOS.

Comprehensive User Features

• Comprehensive user features
• Call control using physical device
• Company contacts list
• Google contacts list
• Drag & Drop functionality
• Call transfers
• Instant messaging
• Switch phone
• Voicemail panel
• File sharing
• MS Outlook integration
• Browser integration
• Department group messaging
• CRM integration
• System notifications